The benefits of this global strategy are huge for both Konica Minolta and its customers. First, the simplified financial solution creates happier customers, increasing the chance of agreement renewals without having to retender. Secondly, office equipment can be consolidated across markets, lowering operating costs. Thirdly, standardizing equipment with one manufacturer and a select number of devices means IT departments have far simpler systems to manage in terms of network traffic, drivers and data reporting. And finally, DLL is flexible enough to customize payment terms, for example by letting Konica Minolta invoice and collect themselves, or adjusting billing cycles from monthly to quarterly to further streamline processes.
Offering customized arrangements to your most important clients is one thing. But as Fred points out, knowing that your partner will deliver on them is another. “DLL and Konica Minolta have been working together for over 20 years. Our partnership has grown from local country relationships, driven primarily by the people involved. Through reciprocal respect, we’ve developed a mutually beneficial global partnership that creates value for all involved, including our shared customers. Today we view DLL as our financial consultant, with the business acumen, financial expertise and in depth industry knowledge that allows us to collaborate to offer even better value to customers.”
So, for example, Konica Minolta recently asked DLL to help one of their large global clients address the intricate invoicing and global procurement requirements of its European operations. Drawing on their global experience and expertise, DLL’s people found a solution that benefitted the customer and Konica Minolta.
Fred firmly believes that just like a good marriage, maintaining a strong business partnership over two decades requires hard work. “Partners talk. Partners collaborate. Partners make each other better at what they do individually, and what they can do collectively for their mutual customers. I’ve always said that this is the true value of our global partnership. Fortunately the depth of Konica Minolta’s relationship with DLL gives both of us the impetus to improve our processes, deepening our relationships with our customers.”
And you’ll find those customers everywhere you turn, from offices to hospitals to planetariums. So when Konica Minolta and DLL’s partnership helps organisations to do what they do more effectively and more efficiently, it’s not only Konica Minolta’s customers who benefit.