Get support when you need it
How can we help?
We know that life can sometimes bring unexpected challenges such as financial difficulties, bereavement, or illness that can make managing your Finance Agreement feel overwhelming.
Please remember, you’re not alone. We’re here to offer support and guidance to help you through this time. If you need assistance, you can reach out to us whenever you feel ready, and you may also wish to contact independent support organisations for additional help and advice.
Our dedicated support team are available Monday – Friday between the hours of 09:00 – 17:00.
Contact details:
If you’re in arrears or concerned about upcoming rentals, please call our Collections team on 01923 810041 or email portfolio.uk@dllgroup.com
If you’re not in arrears, please call our Customer Services team on 01923 810016 or email csd.uk@dllgroup.com
If you would like to let us know about a bereavement, please contact bereavements@dllgroup.com
Address: De Lage Landen Leasing Limited, Building 1, 2nd Floor, Marlins Meadow, Croxley Green Business Park, Watford, WD18 8YA, United Kingdom
Getting support when you need it
Take control of your finances with support from an independent free debt advice organisation. They can help with finance agreements, invoice issues, tax returns, budgeting, and much more.
StepChange Debt Charity
A charity offering free and impartial debt advice with their 24/7 online debt advice service, allowing you to start, pause, and revisit your session as you please. StepChange also offer a range of debt solutions, tools and resources for people across the UK who are worried about money.
StepChange Debt Charity. Free Expert Debt Help & Advice
National Debt
Free and confidential advice on debt.
Free Debt Advice and Support | National Debtline
Business Debtline
Business Debtline gives free debt advice to small businesses and people who are self-employed.
Debt advice | Free Debt Advice and Support | Business Debtline
Money Helper
Free advice on debt, divorce/separation, setting up a new home, care and disability.
Free and impartial help with money, backed by the government | MoneyHelper
Citizens Advice
Citizens Advice is a network of independent charities in England and Wales offering confidential impartial advice online, over the phone, and in person, for free. Check their website citizensadvice.org.uk for advice on a range of topics like money and debt, benefits, housing, legal matters, employment and consumer issues.
And you can find different ways to contact them to speak to an expert adviser on citizensadvice.org.uk/about-us/contact-us/
Samaritans
When life is difficult, Samaritans are here – day or night, 365 days a year. You can call them for free on 116 123 or visit www.samaritans.org for more ways to speak to a Samaritan.
GOV.UK
See what government support is available for you and your business.
Business and self-employed - GOV.UK
Insolvency Services
If you think your business is, or is about to become, insolvent, you should seek independent professional help.
- Companies House gives a basic overview of insolvency proceedings and summarises some of the rules that apply to the process.
- The Insolvency Service is a government agency that could also offer support to your company if you're dealing with liquidation and insolvency.
Frequently asked questions
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If you’ve missed a payment, please don’t worry—we understand that unexpected situations can arise. The most important thing is to contact us as soon as possible so we can work together to find a solution that suits your circumstances. We may be able to offer flexible options to help you get back on track.
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If illness or any business interruption—for example, temporary closure, unforeseen events like fires, pandemics, or staffing challenges—affects your ability to manage your Finance Agreement, please contact us as soon as possible. We can explore ways to support you during this time, such as adjusting your payment plan or providing breathing space. Your well-being and business continuity matter to us, and we want to make things as manageable as possible.
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If you’re concerned about future cash flow but haven’t missed any payments yet, it’s a great idea to contact us early. We can discuss your situation and look at options to help prevent any difficulties before they arise. Taking proactive steps now can make things easier later.