Real-life decision making
To deliver the best service consistently, it requires a solid infrastructure. The right processes combined with flexibility can make all the difference. "Of course you need policies and guidelines. But you also need people who understand the sector in which businesses operate. DLL people have that." It’s not enough, Natalie argues, just to follow models when evaluating funding applications. "You see companies getting approved when maybe they shouldn’t. More importantly, there are people who don’t hit all the markers but who really should be getting approved - perhaps their specific market is subtly different than the norm. That entrepreneurial spirit, with decision-making that genuinely considers customers’ individual circumstances, really sets DLL apart."