Complaints

DLL takes customer complaints seriously. All complaints are reported to senior management and all reasonable steps are taken to resolve them. If you wish to make a complaint, we expect that you:

  1. Gather any documents with names, times and dates relevant to your complaint.
  2. Submit your complaint in writing to Level 20, 201 Kent Street, Sydney NSW 2000 or email, dllsydcompliance@dllgroup.com.

 

On receipt, DLL will:

  1. Acknowledge your complaint and endeavor to respond to you within 5 business days.
  2. Take steps to address the problem and what has caused the issue so that it does not happen again.
  3. Let you know once we have a resolution within 21 days.

      4.