DLL takes customer complaints seriously. All complaints are reported to senior management and all reasonable steps are taken to resolve them. If you wish to make a complaint, we expect that you:

  1. Gather any documents with names, times and dates relevant to your complaint.
  2. Submit your complaint in writing to Level 20, 201 Kent Street, Sydney NSW 2000 or email,


On receipt, DLL will:

  1. Acknowledge your complaint and endeavor to respond to you within 5 business days.
  2. Take steps to address the problem and what has caused the issue so that it does not happen again.
  3. Let you know once we have a resolution within 21 days.