Complaints
Customer Service is strongly embedded in DLL. DLL aims to deal with complaints in a timely and competent manner and aims to make the best efforts to correct the issue.
Please tell us if you have a complaint. We view this as an opportunity to better understand your needs as well as a key influence during our journey to continuously improve our products and services.
You can submit your complaint to us using this form.
You can also submit your complaint in writing to GPO Box 1540 Sydney NSW 2001, Australia or send us an email to dllsydcompliance@dllgroup.com.
Our Complaints Handling Process Explained
Our Commitment
We aim to resolve all complaints in a fair, prompt and consistent manner. We also aim to resolve all complaints internally.
How We Respond to Complaints
Where possible we aim to respond to complaints by the close of business on the business day following receipt of a complaint, however depending on the nature of the complaint it may not be possible for us to do so.
Acknowledgement
Where further investigation is needed, we will always acknowledge receipt of your complaint within 5 business days of receiving your complaint. Your complaint will be investigated by an employee with the necessary knowledge and expertise to resolve your complaint.