Unlocking Access to Therapy Through Extended Reality (XR): How DLL Helped XRHealth Scale Care Across Australia

At XRHealth Australia the mission is clear: make therapy accessible, immersive and empowering through technology, innovation, and care. Especially for those who face barriers to traditional care.

Founded in 2016 and headquartered in Massachusetts, USA, XRHealth is a global leader in digital health with operations across the globe. The company expanded into Australia in 2020, where it continues to lead in VR-, AR-, and AI-powered therapy, delivering scalable, evidence-based care that improves patient outcomes and supports clinicians with real-time data and personalised treatment plans. 

In Australia, XRHealth’s AHPRA (Australian Health Practitioner Regulation Agency) registered clinicians provide evidence-based allied health therapy services via telehealth in conjunction with Virtual Reality (VR) to support participants of all ages, from children aged 10+ years, to older adults living across capital cities, coastal towns and rural communities.  

As a registered National Disability Insurance Scheme (NDIS) provider, XRHealth Au also hold 3 ARTG (Australian Register of Therapeutic Goods) medical device registrations covering cognitive function, biomechanical rehabilitation and mindfulness.

What is XRHealth?

XR is a collective term for immersive technologies including Virtual Reality (VR), Augmented Reality (AR), and Mixed Reality (MR). These tools blend the physical and digital worlds to create engaging, interactive environments. For XRHealth clients, this means putting on a headset and entering a virtual space where therapy feels more like play than treatment, whether it’s working on range of motion and sequence using a sword to pop balloons, painting while talking through emotions, or practicing mindfulness in a simulated natural setting. 

For Martine McCash, Vice President, Services, XRHealth Australia, the impact of this model is deeply personal and profoundly transformative. “Many of our clients can’t leave their homes due to physical or mental health challenges,” she explains. “Our model ensures care is not only accessible but also safe, regulated, and evidence-based. Clients are supported by AHPRA-registered clinicians allowing them to receive therapy in their own space, on their own terms, with dignity, independence, and the chance to truly engage in care without barriers.”  

Martine’s passion runs deep, both personally and professionally in the healthcare and disability sector. She intimately understands the complexities families face in navigating access to therapy and disability supports. This fuels her commitment to making therapy more accessible, meaningful, and ethical, ensuring families can access care at home, saving time, money, and emotional energy. 

But scaling the XRHealth model required more than just innovation, it needed infrastructure. Specifically, 400 Meta Quest 3s headsets, each preloaded with XRHealth’s proprietary therapeutic applications and customised for individual client needs. That’s where DLL came in. 

A Collaboration That Enabled Possibility

Faced with the challenge of acquiring hundreds of headsets without a massive upfront investment, XRHealth turned to DLL for a financing solution. The result was a seamless rollout that empowered the team to focus on what matters most: delivering care. 

“DLL’s support meant we could deploy 400 VR headsets to clients across Australia all in one go,” Martine says. “Without financing, rolling out the latest headsets to every client across Australia would have been a slow, staged process, which could have meant delays in starting therapy for many people. With DLL’s help, we could upgrade everyone at once, avoid waiting lists and delays. It meant a teenager in Perth, a farmer in rural NSW, and a grandparent in Hobart could all be using the same advanced evidence-based technology within days of each other.  

Andrew Jane, DLL’s Channel Relationship Manager, shares the excitement from his side. “Day-to-day, I finance laptops and phones so when I got the opportunity to support Martine at XRHealth AU, it was extraordinary. These headsets are typically seen as gaming devices, but Martine and the XRHealth team are using them to change lives.” 

“We were introduced to Andrew through a commercial partner who understood both our vision and our practical needs. From the first conversation, Andrew was curious about the why behind our work and passion, not just the hardware. He started by listening to how we work, who we help, and what’s at stake when therapy is delayed. He asked about the realities of shipping to remote towns, supporting clients with complex needs, and keeping hardware up to date. That understanding built trust quickly, and it felt like working with someone who was already part of the team,” said Martine.

The Impact: Technology That Changes Lives

The effectiveness of XR therapy is well-documented. Studies show that VR-based interventions can significantly reduce symptoms of anxiety, PTSD, and chronic pain*. In stroke rehabilitation, VR has been shown to improve balance and motor function**. The global VR healthcare market is projected to grow at a compound annual growth rate (CAGR) of 30.3% from 2025 to 2030, reaching over $29 billion by 2030***.  

Every statistic is a story, a story that stands out for Martine is that of a wheelchair-bound client who used XRHealth’s mindfulness app to explore the Great Barrier Reef, virtually. 

This kind of impact is what makes the collaboration so meaningful. The headsets aren’t just a therapeutic tool; they’re portals to possibility. “Another one of my favourite stories is about an autistic teenage boy who found traditional therapy overwhelming. In VR, he discovered the applications felt more like play than therapy. For the first time, his mum saw him excited about therapy, he was the one asking when his next session would be. That kind of transformation is why we do what we do” says Martine.  

Whether it’s a teenager engaging in gamified therapy or a client overcoming trauma through immersive exposure therapy, VR/AR is reshaping how care is delivered.

Financing the Future of Care

Beyond the headsets themselves, DLL’s flexible leasing model allowed XRHealth Australia to include essential accessories - like breathable facial inserts and elite head straps -tailored to the sensory needs of their clients. “These might seem like small details,” Martine says, “but for our clients, especially those with sensory sensitivities, these differences are what make therapy truly accessible, inclusive and comfortable” 

Andrew adds, “DLL prides itself on financing the future. Working on this transaction with Martine is a perfect example of that. We weren’t just financing hardware; we are helping clients access innovative and better care.” XRHealth clients all around Australia are now accessing their therapy sessions using the 400 Meta Quest 3s VR headsets financed through DLL.

Looking Ahead

“We see DLL as a partner in helping us grow while staying true to the human side of what we do. As we continue to expand our therapeutic library of applications, bringing our VR therapy solutions into more homes and businesses, and we reach more people living in rural areas, we’ll continue to need a way to scale our hardware quickly and sustainably. With their support, we can dream bigger and know we have the means to turn those dreams into action — action that leads to better outcomes for the clients and families we support.” 

Interested in how DLL can support your business with flexible financing solutions? Learn more about our technology and software financing solutions and the team here

This document is provided for general information only. You should seek independent legal, financial and tax advice that takes into account your individual circumstances. Finance is provided by De Lage Landen Pty Limited (ABN 20 101 692 040) (DLL). Equipment to be used for business purposes only. Subject to DLL’s standard credit criteria, fees and terms and conditions apply. 

1. Wong, K. P., Tse, M. M. Y., & Qin, J. (2022). Effectiveness of virtual reality-based interventions for managing chronic pain on pain reduction, anxiety, depression and mood: A systematic review. Healthcare, 10(10), 2047. https://doi.org/10.3390/healthcare10102047 

2. ARVR Health. (n.d.). How VR is transforming rehabilitation therapy for stroke patients. Retrieved August 18, 2025, from https://arvrhealth.com/how-vr-is-transforming-rehabilitation-therapy-for-stroke-patients/ 

3. Grand View Research. (n.d.). Virtual reality in healthcare market size, share & trends analysis report, 2025–2030. Retrieved August 18, 2025, from https://www.grandviewresearch.com/industry-analysis/virtual-reality-vr-healthcare-market-report