When we establish a new relationship with you as a supplier
If we establish a new supplier relationship, then we will process the personal data of the relevant employees and the representatives of that supplier in the administration of the new relationship and as part of our due diligence checks.
Lawful ground: Contractual necessity / Legitimate interest
In some instances, we will also review your payment history of any prior contractual relationships you have with us or the Rabobank Group and may request further information to evidence the financial status of your company to assist in this decision making. This may include company reports, bank statements, and data pulled from public websites.
We also undertake credit checks on suppliers to manage the financial risk of our business.
Lawful ground: Contractual necessity / Legitimate interest
Account management and contract management for suppliers
We process your personal data to establish and maintain our business relationship with you.
Lawful ground: Contractual necessity
When we ask you for feedback
We may ask you to rate our services whenever we interact with you by email, or we may send you separate feedback requests (e.g., a feedback questionnaire) so that we can understand where we can make improvements.
Lawful ground: Legitimate interest / Consent
If we send you mail
If we need to send you hard copy documents via a postal service, we will share your name and contact details with the postal service provider.
Lawful ground: Legitimate interest / Contractual necessity
When we build business relationships with new suppliers
We may obtain your contact and company details via our relationship with an intermediary with whom you have or had a business relationship, via Rabobank Group or via internet searches of publicly available information.
Lawful ground: Legitimate interest
If a company merger, acquisition, or divestment takes place
If we acquire, merge, or divest one of our business entities, we will process your personal data to transfer your contract to the relevant entity.
Lawful ground: Contractual necessity
We process the personal data of visitors of our websites, online applications (e.g. portals, mobile apps) and offices for a variety of purposes.
When you visit our websites
We operate cookies or similar tracking technologies on our websites to ensure they function correctly. You can read more about how we use cookies or similar tracking technologies in our Cookie Statement.
Lawful ground: Consent / Legitimate interest
To manage our facilities
If you visit a DLL office, we operate CCTV and ensure access to offices is managed securely. Your image is captured by our CCTV systems and your contact details are recorded to provide you access to our offices via a secure pass.
Lawful ground: Legitimate interests / Legal obligation
In addition, we may process the personal data of anyone who interacts with us for legal, compliance and business improvement purposes
To develop and improve our systems and processes
We may process personal data to develop and improve our systems and processes. When we test new systems, we will aggregate, anonymize, or scramble data so that it is no longer identifiable.
Lawful ground: Legitimate interest
To manage and evidence our compliance with data protection and privacy laws
If you exercise any of your rights under data protection and privacy law, we will process your data to manage your request. If we experience a data breach, we will process the data of impacted individuals as required to mitigate risk and inform you of a breach where it is required.
Lawful ground: Legal obligation
If you make a complaint
We will process your contact details and any supporting information to administer, investigate, and respond to your complaint.
Lawful ground: Legal obligation / Consent
When we make or receive a legal claim
We will process personal data if we make or receive a legal claim in respect of the contract we have with you. We may share your personal data with legal specialists for the purpose of defending our legal rights.
Lawful ground: Legal obligation
For legal and regulatory compliance purposes
In some cases, we may be instructed by relevant government or supervisory authorities to process or share your personal data to comply with a regulatory requirement, court order or assist with an investigation.
Lawful ground: Legal obligation