We live in a fast-moving world, where customers’ needs are changing demanding for new types of business models. Customers’ needs are evolving away from the traditional concept of equipment ownership, toward a more fluid model where they have ‘just-in-time’ access to equipment at the moment it is needed. In a recent podcast interview with The Alta Group, Tom Meredith, CCO of DLL, discuss key insights and trends in equipment and technology financing.
In order to continue to be effective for its customers going forward, the leasing industry must evolve and follow this transition. Customer centricity is therefore key to future success. Customers’ desires and needs should pave a company’s future direction.
The leasing industry must figure out how to meet those needs. According to Tom Meredith, flexibility and ease of doing business must lead the way and will tremendously change what leasing companies offer, how they offer it and how they go to market in the next 5 to 10 years.