Complaints Handling

Customer Service is strongly embedded in DLL. DLL aims to deal with complaints in a timely and competent manner and aims to make the best efforts to correct the issue.

Please tell us if you have a complaint. We view this as an opportunity to better understand your needs as well as a key influence during our journey to continuously improve our products and services. Please also tell us if you are happy with us.

You can submit your complaint or suggestion to us using this form.

* Required fields

You can also submit your complaint giving full details by phone or email:

Phone: 855-462-5226
Email: DLLcanadacomplaints@DLLgroup.com

Our complaints handling process explained

Our Commitment
We aim to resolve all complaints in a fair, prompt and consistent manner. We also aim to resolve all complaints internally. 

Acknowledgement
DLL Canada thanks you for your input and appreciates your contacting us. DLL will keep you updated on our progress regarding your complaint. If your complaint requires detailed analysis, we ask that you allow 60 days for us to conduct our investigation and advise you on our assessment.

Complaints about the processing of personal data
We would like to refer to the privacy statement on our website for information about reporting a complaint about the processing of personal data.