We all need to think about Accessibility
Approximately 1.85 million people in Ontario have disabilities. This represents 15.5 per cent of Ontario’s population today. The likelihood of having a disability increase with age and projections show that in 2026, the majority of people with disabilities will be 65 years of age or older.De Lage Landen Financial Services Canada is committed to providing accessible customer service to all persons with disabilities. Our commitment is to strive at all times to provide our goods and services in a way that respects the dignity and independence of all persons with disabilities. We are also committed to giving every person with a disability the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
In June, 2005 the Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA). The purpose of this enhanced Act is to develop, implement and enforce standards of accessibility for all Ontarians.
DLL Financial Services Canada’s Accessibility: Customer Service Policy is consistent with the AODA, 2005 and the Accessibility Standards for Customer Service, Ontario Regulation 429/07.
DLL Financial Services Canada’s Accessibility: Integrated Accessibility Standards is consistent with the AODA, 2005 and the Accessibility Standards for Integrated Accessibility Standards, Ontario Regulation 191/11.
Download DLL Accessibility: Integrated Accessibility Standards Policy here.
Download DLL Accessibility: Multi Year Accessibility Plan here.
Accessibility is a journey, and at DLL Canada we are continually trying to improve accessibility of our products and services. If you have any questions, concerns, comments or suggestions regarding accessibility at DLL Canada, please contact us.
Feedback: Contact Us
By Phone: 905-901-6300 or 1-877-500-5355
711 – Bell Relay Service
By Fax: 905-847-1886
By Mail: Human Resources
DLL Financial Services Canada Inc.
3450 Superior Court, Unit 1
Oakville, Ontario, L6L OC4
Download DLL Accessibility: Customer Service Feedback Form
For more information or to request a document in alternative format, please contact: