“Our customers want to utilize the latest technology in doing business with us, and for that reason, the DLL mobile application gives us a competitive advantage,” says Eric Lundquist, Vice President at Associated Imaging. “What I like best is the App’s real time access to trade-up quotes. The App gives me more opportunities to visit my customers and determine if we can upgrade that customer to new equipment.”
Plans include extending the mobile application to other segments and across additional countries within DLL’s global footprint.
“The development of Express Finance is the result of a collaborative process with our customers to re-imagine the sales process by using mobile technology,” said Scott Phelps, Vice President, E-Commerce. “Features include: providing multiple quotes at one time, a ‘solve for’ capability and document capture.”
This new mobile application affirms three of DLL’s ambitions in the market. One, to deliver value at the point of sale for its partners. Two, to improve the quality of the company’s processes on a continuous basis. Three, to enhance customers’ convenience of doing business with DLL through stronger E-Commerce capabilities. Fulfillment of these ambitions will create positive customer experiences and DLL believes that is what counts in today’s business environment.